Acceptable Use Policy

What you may and may not do with an API that places phone calls, and what happens when a line is crossed.

Last updated 2026-09-07. Operated by Aqeel Shamsudheen, trading as Wixzel, India. Questions to aqeel@wixzel.com.

1. Why this exists

Wixzel Phone places and answers telephone calls with an AI on the line. That is a powerful thing to hand a developer, and it is regulated almost everywhere. This policy says what is off limits. It is part of the Terms of Service; breaking it is breaking them.

The rule behind every rule below: the person on the other end of the call must not be harmed, deceived or called against their will or against the law.

3. Recording and disclosure

Do not record a call without the consent the law requires. Some jurisdictions require the consent of every party; assume that is the rule unless you know otherwise for every place a call reaches.
Where the law requires callers to be told that they are speaking with an AI, or that the call is recorded, tell them at the start of the call. Configure the agent’s opening message accordingly.
Do not use recordings or transcripts for a purpose the caller was not told about.

4. Identity and honesty

Do not spoof caller ID, or display a number you do not have the right to use.
Do not impersonate a real person, a government body, a bank, a utility, a delivery company, or any organisation you are not.
Do not build an agent whose purpose is to deceive the caller about who is calling, why, or what will happen to what they say.
Do not use cloned or synthetic voices of real people without their documented consent.

5. Prohibited uses

You must not use the Service to:

commit fraud, phishing, vishing, extortion or any other crime, or to collect card numbers, one-time passcodes, passwords or government identifiers by deception;
harass, threaten, intimidate or stalk anyone, or make repeated unwanted calls to a number;
call emergency services, hospitals’ emergency lines, or crisis lines, or interfere with them;
run mass unsolicited calling campaigns (“robocalling”) that the recipients have not agreed to receive;
give medical, legal or financial advice that the law requires a licensed professional to give, or present an AI as such a professional;
generate or distribute content that is illegal, that sexualises minors, or that incites violence or hatred;
collect or process personal data you have no lawful basis to hold, or violate anyone’s privacy or intellectual-property rights;
interfere with the Service — probe or attack it, evade rate limits or suspensions, share or resell access, or create accounts by automated means;
use the Service where doing so is prohibited by sanctions or export-control law.

6. Your carrier and your numbers

Calls run over a SIP trunk you obtain from a carrier. Their acceptable-use terms bind you as well, and so do the rules of the numbering authority in each country you call. Traffic patterns that look like abuse to a carrier — short-duration calls in volume, high answer-seizure ratios, calls to premium or high-cost destinations — may cause your carrier to cut you off; that is between you and them. We will still suspend an account whose traffic is generating complaints to us.

7. How we enforce this

We may investigate any suspected breach, which can include reviewing call logs and transcripts on the account, and we may ask you to explain a use case and to show consent records. We may suspend calling or the whole account immediately and without notice where we reasonably believe calls are unlawful, harming people, or generating complaints, and we may report unlawful activity to carriers, regulators or law enforcement. Where a breach is minor and remediable we will tell you what to fix first.

To report abuse of an agent built on Wixzel Phone — including a call you believe you should not have received — email aqeel@wixzel.com with the number that called you, the time, and what was said.