Credits and Refunds

1. Prepaid, and only prepaid

There are no subscriptions, seats or monthly invoices. You add credit in US dollars, usage spends it per second of speech, per token and per character, and you cannot be billed for more than you added beyond the $0.50 grace margin described in the Terms. Credit is a prepayment for the Service, not a deposit and not a stored-value account; it does not earn interest and it cannot be transferred to another account.

Credit does not currently expire while your account is open. If we ever introduce an expiry we will give at least 90 days’ notice, and it will not apply to credit already bought.

2. Adding credit

• Minimum top-up $5, maximum $10,000 per transaction. The floor stops payments that cost more in fees than they add; the ceiling is a fat-finger guard.
• Payments are taken by Dodo Payments as merchant of record. Dodo charges your card or other method, applies any tax due for your location, and issues the receipt. Your balance moves when Dodo confirms settlement to us — usually within seconds, not when your browser returns from checkout.
• If a payment is confirmed but the credit does not appear within an hour, write to aqeel@wixzel.com with the receipt and we will reconcile it.

3. Refunds

• Unused credit is refundable on request within 30 days of the top-up that added it, to the original payment method, less any payment-processing fees we cannot recover. Ask by email from the address on your account; refunds are processed through Dodo and typically take 5–10 business days to appear.
• Used credit is not refundable. Once a call has been placed the providers behind it have been paid.
• Our failures are on us. If a call fails because of our platform, you are charged only for the seconds we can prove were delivered; if we have charged you for a call we did not deliver, we credit the difference back. Carrier and network failures on your SIP trunk are outside the Service.
• When you close your account, unused credit from top-ups within the last 30 days is refunded on the terms above; older credit may be refunded at our discretion, less fees.
• Where the law of your country gives you a right to a refund that is broader than this, that right applies.

4. Billing disputes

Every micro-dollar debited is explained by a usage row you can read in the console and through GET /v1/usage/events. If you believe a charge is wrong, email us within 30 days of it with the call or session id. We will investigate against the ledger and the provider records and answer within 10 business days; a charge we cannot substantiate is credited back.

Please write to us before disputing a charge with your bank. A chargeback reverses a top-up in full, including credit that was already spent on calls. We may suspend an account with an open chargeback until it is resolved, and we may recover credit that was spent before the reversal.

5. Taxes

Prices are shown exclusive of tax. As merchant of record, Dodo Payments determines and collects any VAT, GST or sales tax that applies to your location and shows it at checkout and on your receipt. If you need a business tax registration on a receipt, email us with it and we will have Dodo reissue the receipt.